Global Support Rep
Salary:
Negotiable, commensurate with skills and experience
Location:
Japan: Kanto
Duration:
Permanent
Consultant:
Jesse Kercheval
JobRef:
TOK-IS-424170-FAN
Date posted:
Feb 9, 2010
A leading international company with a very global atmosphere, this company provides financial market data, news and analysis for their customers. The services they provide are much more than a simple ratings company, but includes also live and archived financial and market data, pricing, trading, news and communications tools. Their clients are as varied as their services, including corporations, news organizations, financial and legal professionals and individuals around the world.
JOB DESCRIPTION:
1. Day to day support of all our customers in global locations.
2. Telephone and remote support of our global customers.
3. Knowledge share and updates amongst the team to ensure all team members have the latest information on all ongoing issue.
QUALIFICATIONS:
- Experience of working in a help-desk environment is highly desirable
- General knowledge of IT is highly desirable
- Outstanding communication & inter-personal skills and be able to work well in a team environment
- Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure & work in a concise, clear focused manner are necessary
- English skill: Fluent, Japanese skill: Fluent