Engaging our workforce

Led by our purpose

Our purpose – powering people and organisations to fulfil their unique potential – underpins everything we do as a business and is why engaging our employees and building a great employee experience is so important to us.

We’re committed to creating a work environment that allows our people to develop and thrive, together with a continuous learning culture that helps them to build meaningful and long-term careers with us, unlocking their unique potential.

Our ambition is to be led by our purpose and ensure that it resonates with our employees and informs our company culture. By listening attentively to our employees, we aim to help them thrive – both personally and professionally.

Target

80%

Of employees feel aligned to our company purpose

Progress

79%

Felt aligned to our company purpose in 2023

UN SDGs

Decent work and economic growth

Target

80%

Overall employee engagement score

Progress

77%

Employee engagement score in 2023

UN SDGs

Decent work and economic growth

Building successful, meaningful careers

People are at the heart of our business, and we know that investing in our people helps to drive our future success. We work hard to build a collaborative, team-based, high-performance culture where our people can build long-term careers with us.

We’ve mapped career pathways for our people, based on a skills-first approach, to ensure our team members are not only supported in their current role but also given the tools to build their careers and progress with us, creating an agile workforce fit for the future.

We’re proud of our Women's Leadership programme, which is helping us to develop the next generation of senior female leaders in our business through one-to-one coaching and mentoring. Additionally, any senior leader stepping into a new role has a conversation with the talent development team about how the business can set them up for success, which could involve coaching, mentoring or external executive education such as business school.

Creating a culture of continuous learning

We know that by equipping our people with the skills and knowledge they need to excel in their roles, they will be set up to have successful and meaningful careers with us. To support this, we have an agile approach to learning, developing capabilities across all levels while ensuring leaders are offered bespoke development support to set them up for success and equip them to set the right tone and expectations for the teams they lead.

Our new online learning platform, The Learning Hub, leverages best-in-class technology to support the growth and development of all our people.

Actively listening to our people

We conducted our second annual employee engagement survey in 2023, partnering with employee engagement specialists Glint to provide the technology platform for the survey. 86% of our people completed the survey, up from 82% last year, and the percentage of our people who feel aligned to our company purpose increased to 79%. Our overall engagement score was 77% which is above the Glint industry benchmark.

Wellbeing

We are committed to ensuring our people feel supported to be their best at work. Through our global network of wellbeing champions and mental health first aiders we have created a global network of our people to help drive key wellbeing initiatives at a global and local level, such as World Mental Health Day, to share resources and to provide input into local wellbeing strategies.

We’re focused on raising awareness around the mental health support pathways available to our people, as well as providing training to managers to ensure they have the skills to support the mental health of their teams.

Engaging our workforce

Led by our purpose

Our key ESG targets and progress

Target

Progress

UN SDGs

Target

Progress

UN SDGs

Building successful, meaningful careers

Creating a culture of continuous learning

Actively listening to our people

Wellbeing

See how we’re living our purpose